Effective Date: 30-10-2024
Last Updated: 30-10-2024
M/s Terrene Tech is committed to customer satisfaction. However, due to the personalized nature of our wedding invitation services, refunds are limited to specific situations as outlined below.
1. Eligibility for Refunds
Refunds are only provided under the following conditions:
• Design Errors or Faults: If there is a significant error in the final invitation that does not align with the approved specifications or agreed-upon design.
• Technical Issues: If technical issues prevent you from accessing or using the delivered digital invitation in the specified format.
Please note that refunds are not issued for reasons such as changes in preference, typographical errors provided by the user, or minor variations in design interpretation.
2. Non-Refundable Circumstances
We cannot offer refunds in the following cases:
• Change of Mind: Refunds are not issued if you change your mind after the design process has begun.
• Incorrect Information Provided: If incorrect information (e.g., names, dates, or venue details) was submitted by the user, we are not responsible for reprints or refunds.
• Cancellations Outside of the Specified Timeframe: Cancellations are only accepted within 24 hours of placing the order. After this period, the design process begins, making cancellations and refunds unavailable.
3. Refund Process
If eligible, refunds must be requested within 24 Hours of Purchase. To request a refund, please contact us at [email protected] with the following details:
• Your order number
• A brief description of the issue and supporting evidence (e.g., screenshots, error messages)
Our team will review the request and determine if it meets our refund criteria.
4. Refund Approval and Timeline
Approved refunds will be processed within 10 business days of the approval date. Refunds will be credited back to the original payment method used at the time of purchase. Please note that it may take additional time for your payment provider to reflect the refund in your account.
5. Modifications and Revisions
If there is a minor issue with the invitation, we will attempt to correct it before considering a refund. Please reach out to us with any concerns so we can make necessary adjustments as per the original design specifications.
6. Contact Information for Refund Requests
For any questions or to initiate a refund, please contact us at:
M/s Terrene Tech
Behjoi Road, Hayatnagar, Sambhal, Uttar Pradesh – 244303
Email: [email protected]
7. Returns
There is no return policy as the website is selling virtual products only.